Frequently Asked Questions
Placing Orders
Can I cancel an order?
Once you complete your purchase, the order is automatically on its way to a PSP
for printing. However, we will make every effort to cancel the order if you call
Customer Care immediately after placing the order and indicate what needs to be
changed on the order.
Can HubCast store my order details so I can reorder?
Each order is considered unique, as HubCast’s service is specific to service level
(five-day deliver to as fast as same-day) and specific destination address (and
hence the delivery cost). All order details are maintained in your “My Orders” folder,
and can be reviewed at any time. The process to re-order follows the same, simple
1-2-3 ordering process.
How do I determine the status of my order?
The status of your order can be monitored in the “My Orders” section of the HubCast
online ordering site. Additionally, we email you upon receipt of your order and
again upon shipping - confirming key milestones of your print on demand order.
How does HubCast ship my order?
We print ‘in-market’, closest to the destination of your printed materials. We then
ship by local courier, by truck, or by air depending on the distance from our printer
to the delivery address, your required turnaround, and available services within
a particular market. HubCast automatically determines these options, and the price
presented to you reflects the most efficient shipping method.
Can I select the shipper for my order?
Some corporations have preferred contracts with select carriers. Our solution accommodates
your request to charge your account when using these carriers, and we will do so
wherever the carrier provides service based on your delivery destination.
Does HubCast provide tracking information?
Yes. Once we ship your product, and if the carrier provides tracking information,
that information will be forwarded to you.
For ease of navigation, our FAQs are divided into the following sub-sections. Please use these links to find your answer:
