Frequently Asked Questions
Support
How do I prepare press-ready PDFs?
Begin by downloading and installing these Tools for HubCasting. Additionally, HubCast provides thorough
instructions as to how to prepare press-ready PDFs. Finally,
when you upload your PDF during the ordering process, HubCast analyzes it and will automatically prepare it for HubCasting, if necessary. In this case
you will be provided with a PDF report highlighting issues which HubCast was able to resolve and allows you
to continue with your order. If HubCast is unable to automatically prepare your file for HubCasting, this
PDF report will identify what you must modify in order to make it press-ready.
What are HubCast’s support hours?
HubCast’s Customer Care organization is available by phone or email from 8am to
9pm ET (USA), Monday through Friday, except on national holidays. Additionally,
during after hours on a best-effort basis, we will endeavor to get back to you as
soon as possible, but certainly no later than during the first business hour of
the following business day.
For ease of navigation, our FAQs are divided into the following sub-sections. Please use these links to find your answer:
